Zoo Community Engagement Coordinator
This position supports the Zoo Division and its clients by coordinating, communicating, and documenting activities and events. Activities and events range from staff meetings and travel to the annual ECHO conference for zoo directors, with so much in between. Independent research required in the position will range from investigating event venues to gathering topical information. The work of this position requires collaboration with teammates and administrative and accounting staff, and the incumbent will be expected to participate in developing initiatives to strengthen our team and better serve our clients. The position will report to the Curator of Innovation.
- Coordinate the elements of the annual ECHO conference to develop a high-quality experience for each participant, including, but not limited to:
- hotels, food venues, the local zoo host’s facilities for workshops and events
- participants’ travel and lodging arrangements
- Communicate event logistics effectively and in a timely manner to the participants and sponsors, including but not limited to:
- Invitation including copy, design, printing and distribution
- Sponsorship solicitations, confirmations, and appreciations
- Event schedule of guest, host, and behind-the-scenes activities
- Monthly and weekly status reports on event preparation and participation progress
- Attend events to monitor and manage services to ensure the highest levels of hospitality.
- Document events with notes, photos and recordings, and develop the written copy for communications and publication of outcomes.
- Participate in the development of content, communications and execution of any Zoo Division initiatives including virtual conferences, presentations, and discussion groups and special project-based activities.
- Coordinate Division member activities and schedules including, but not limited to:
- Manage Zoo Division travel and deadline calendar
- Coordinate airfare, conferences, lodging, car rentals
- Coordinate with team members for trips
- (possibly) coordinate with administrative staff from clients for logistics information
- Record meeting notes, and collaborate with administrative staff to produce, distribute, and publish meeting minutes.
- Report/record changes in project scheduling.
- Plan client relations activities such as follow-up reviews of completed projects and inquiries about upcoming projects by recording and assigning client interactions in the CRM.
- Provide some composition and edit and proof content for presentations with architectural narrative copy and final layout for printed or digital media.
- Research zoo topics as assigned, and report findings.
- Coordinate and participate in zoo research and thought leadership initiatives including supporting other participants within and outside of the organization.
Examples of job responsibilities are not intended to be all inclusive. GLMV reserves the right to assign additional responsibilities as needed.
Knowledge, Skills and Abilities
- Strong customer service skills
- Strong attention to detail
- Strong command of the English language, grammar, and composition
- Considerable knowledge of zoo operations
- Ability to keep up and thrive in a fast-paced and deadline-driven environment
- Ability to manage own work on multiple projects and respond effectively to shifting priorities
- Ability to self-direct and follow through on assigned tasks with limited supervision
- Ability to cultivate effective working relationships with coworkers and internal and external customers who have varied personalities and professional backgrounds
- Ability to learn quickly, retain and recall new information
- Ability to organize and track a wide range of information and activity from varying sources and access that information as needed
- Ability to lead others, such as volunteers or student interns, in work of limited scope
- Excellent time management skills
- Physical requirements essential to the job include:
- Ability to communicate orally and in writing using a variety of computer-based audio-visual tools.
- Ability to produce own work using computers, keyboards, mouse and monitors.
An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.
Required Experience and Credentials
- Completion of a four-year degree program in communications, journalism, marketing, zoology or a related field
- Experience planning, organizing and staging events ranging from educational meetings and workshops to conferences
- Proficiency with Microsoft Office tools
- Experience working with zoo staff and/or patrons preferred.
- Some experience with publication software and graphics layout preferred.
Equivalent combinations of education and experience will be considered